Shipping Policy

Venus Store  |  Effective 21 September 2026

This policy explains order processing, delivery estimates, address responsibilities, tracking and what happens when a shipment is delayed, lost, damaged or returned. Delivery dates are estimates rather than guarantees unless we expressly agree otherwise in writing.

Service area and availability

We ship only to destinations shown as serviceable at checkout. Serviceability can change because of courier coverage, legal restrictions, product type, weather, disruptions or operational capacity. Certain liquids, fragrances, aerosols or restricted goods may have limited routes or delivery methods.

Processing and delivery estimates

Stage	Typical time
Order verification and processing	1 to 2 business days after successful payment or order confirmation.
Estimated transit after dispatch	Usually 3 to 7 business days, depending on destination and courier.
Remote areas, sale periods or disruptions	May take longer. Any estimate shown at checkout or in tracking remains non-binding.

 

Business days exclude Sundays, public holidays and days on which relevant banking, warehouse or courier operations are closed. Processing may be extended for high-volume events, verification, product sourcing, quality checks or address clarification.

Shipping charges

Shipping charges, free-shipping thresholds, cash-on-delivery fees and other order-level charges are displayed at checkout before payment. Charges can vary by destination, parcel weight, order value, delivery method and promotion. Taxes are included or shown as required by applicable law.

Address and contact responsibility

Customers must provide a complete, accurate and serviceable address, PIN code, landmark and reachable phone number. Review these details before placing the order. We are not responsible for delay or non-delivery caused by incorrect or incomplete customer information, refusal, restricted access, or repeated customer unavailability.

Contact us immediately if an address correction is needed. We cannot guarantee changes after fulfilment starts, and a courier may not permit rerouting. Additional charges caused by an approved customer-requested reroute may be payable by the customer.

Dispatch and tracking

After dispatch, tracking details may be sent by email, SMS, WhatsApp, account page or another contact channel. Tracking can take up to 24 hours to update after the courier receives the parcel. Courier scans are operational records and may occasionally be delayed or corrected.

Delivery attempts and proof of delivery

The courier may contact the recipient and make one or more delivery attempts according to its procedures. Delivery may be completed to the named recipient, an authorized person, reception, security desk or another person reasonably available at the address, unless prohibited by the selected service. OTP or identity verification may be required.

Do not share an OTP until the parcel is physically available for handover. Inspect the outer parcel before accepting it. If it is visibly opened, severely damaged or tampered, refuse delivery where reasonably possible, take photographs and contact us immediately.

Delays outside our reasonable control

We and our delivery partners are not liable for a missed estimate caused by events outside reasonable control, including severe weather, natural disaster, epidemic, strike, civil disturbance, government restriction, road or air disruption, customs or security inspection, system outage, carrier capacity, remote-area limitations or incorrect customer information. We will provide reasonable assistance and updates available to us.

A delay does not automatically make a shipment lost. If tracking shows no meaningful movement for an unusual period, contact us so we can raise an investigation. No blanket delay exclusion limits remedies for a shipment confirmed lost, damaged, wrongly delivered or otherwise covered by mandatory law.

Lost, damaged or wrongly delivered shipments

Report a delivered-but-not-received status as soon as possible and preferably within 24 hours of the delivery scan. Check with household members, reception and neighbours first. We may ask for written confirmation and coordinate with the courier. If the carrier confirms loss or misdelivery attributable to the fulfilment chain, we will provide a replacement or refund as appropriate.

For damaged, leaking, wrong, tampered or incomplete parcels, follow the Return and Refund Policy and preserve all packaging and evidence.

Returned to origin and re-delivery

A parcel may be returned to origin after failed delivery attempts, refusal, incorrect address, unreachable customer, restricted access or courier inability to complete delivery. We may offer re-dispatch after confirming the address and receiving any documented re-shipping charge attributable to the customer. For a prepaid order that is refunded instead, documented forward and return shipping charges may be deducted only to the extent permitted by law and where the failure was not caused by us or the courier.

Split shipments

We may dispatch items separately because of stock location, product restrictions, parcel size or operational needs. Separate tracking numbers may be issued. A partial delivery is not a missing-item claim until all related shipments have reached a final delivery status or we confirm otherwise.

Business identity and contact

Venus Store is a retail brand operated under Viscart Digital Ventures, a proprietorship of Deepika Arora. Payments, invoices and business operations for Venus Store are conducted under Viscart Digital Ventures.

Item	Details
Website	https://thevenusstore.com
Customer support	venusstore.care@gmail.com  |  +91 88511 92722
Grievance contact	Deepika Arora  |  viscartdigitalventures@gmail.com
Business address	666-D/4-A, Patparganj Road, Jheel Khurenja, New Delhi, Shahdara, Delhi 110051, India
GSTIN	07AIDPA8307K1ZE

 

Changes to this policy

We may update this policy for future orders. The version displayed when an order is placed will normally govern that order, subject to applicable law.