Privacy Policy

Venus Store  |  Effective 21 September 2026

This policy explains what personal data Venus Store collects, why it is used, who receives it, how it is protected and how a customer can make a privacy request. It applies to our website, customer support, marketing and order fulfilment activities.

Who controls your information

Venus Store is operated by Viscart Digital Ventures, a proprietorship of Deepika Arora. For the activities described here, Viscart Digital Ventures determines why and how personal data is processed, except where an independent service provider acts under its own privacy terms.

Information we collect

Category	Examples
Identity and contact	Name, email, phone number, billing and delivery address.
Order and support	Products, order history, invoices, returns, complaints, communications and evidence submitted with a claim.
Payment and risk	Payment status, transaction reference, refund information, fraud signals and limited payment metadata. We do not intentionally store full card or UPI credentials.
Device and website	IP address, browser, device, cookies, pages viewed, referring source and site interactions.
Marketing preferences	Consent, opt-in status, campaign engagement and communication choices.

 

How we collect information

We collect information directly from you when you browse, create an account, place an order, contact us, join a promotion or submit a claim. We also receive information from Shopify and other storefront technology, Razorpay or other payment providers, SmartShip, couriers, analytics and advertising providers, fraud-prevention services, social platforms, and lawful public or business sources.

Why we use information

· Provide the website, create and fulfil orders, collect payment, issue invoices, arrange delivery, returns and refunds, and provide customer support.

· Verify identity, prevent fraud, secure accounts, investigate misuse and protect customers, our business and service providers.

· Comply with tax, accounting, consumer-protection, product-safety, legal and regulatory obligations, and respond to lawful requests.

· Improve products, website performance, inventory planning, support quality and customer experience through measurement and analytics.

· Send service communications. Send promotional communications only where permitted; you may opt out using the message link or by contacting us.

Sharing and service providers

We share only information reasonably needed for the relevant purpose with:

· Shopify and website, hosting, cloud, communication, analytics and security providers.

· Razorpay or other payment providers, banks and fraud-prevention partners.

· SmartShip, warehouses, sellers, distributors, brands, couriers and return-logistics providers where needed to verify, fulfil or resolve an order.

· Professional advisers, auditors, insurers, regulators, courts, law-enforcement agencies or other persons where required or permitted by law.

· A successor or prospective buyer in a genuine business reorganization, subject to appropriate confidentiality and legal safeguards.

We do not sell personal data for money. Some advertising or analytics technologies may use identifiers under their own terms; cookie and device controls can limit those activities.

Cookies and similar technologies

Cookies and similar technologies may keep the cart active, remember preferences, secure sessions, measure traffic, diagnose errors and support advertising. Browser settings can block or delete cookies, but essential site functions may then not work correctly. Where a consent control is provided, use it to manage non-essential cookies.

Payment information

Payments are processed by payment providers selected at checkout. We generally receive payment status, amount, method category and transaction reference, not the full card number, CVV, UPI PIN or banking password. Never send such credentials to our support channels.

Retention

We retain personal data only as long as reasonably necessary for the stated purposes, including order support, fraud prevention, warranties, legal claims, tax and accounting records, and applicable legal retention periods. Data may remain in secure backups for a limited period before deletion or overwriting. We may retain de-identified or aggregated information that no longer identifies you.

Security

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. No internet transmission or storage method is completely secure. You are responsible for maintaining the confidentiality of account credentials and notifying us of suspected unauthorized access.

Your choices and requests

Subject to applicable law, you may request access, correction, updating or deletion of your personal data, withdraw consent where processing depends on consent, opt out of marketing, or raise a grievance. Email viscartdigitalventures@gmail.com with your name, registered contact details and request. We may verify identity and may retain information where law, fraud prevention, contracts or legal claims require it.

Children

Our website is intended for persons capable of entering a lawful purchase. We do not knowingly seek personal data from children without appropriate parent or guardian involvement where required. If you believe a child provided data improperly, contact us so we can review and take appropriate action.

International and third party processing

Some technology providers may process information outside your state or outside India, subject to applicable law and their contractual safeguards. Links, apps and services operated by third parties have their own privacy practices, which we do not control.

Grievances and updates

Privacy grievances may be sent to Deepika Arora at viscartdigitalventures@gmail.com. We will acknowledge and address requests within the period required by applicable law. We may update this policy and will post the revised effective date. Material changes may also be communicated through the website or registered contact details where appropriate.

Business identity and contact

Venus Store is a retail brand operated under Viscart Digital Ventures, a proprietorship of Deepika Arora. Payments, invoices and business operations for Venus Store are conducted under Viscart Digital Ventures.

Item	Details
Website	https://thevenusstore.com
Customer support	venusstore.care@gmail.com  |  +91 88511 92722
Grievance contact	Deepika Arora  |  viscartdigitalventures@gmail.com
Business address	666-D/4-A, Patparganj Road, Jheel Khurenja, New Delhi, Shahdara, Delhi 110051, India
GSTIN	07AIDPA8307K1ZE