Cancellation Policy

This policy explains when customers or Venus Store may cancel an order. Customers should request cancellation as soon as possible because an order cannot ordinarily be cancelled after dispatch.

Customer cancellation before dispatch

Request cancellation through venusstore.care@gmail.com or +91 88511 92722 and include the order number and registered contact details. A request is accepted only when we confirm cancellation in writing. Submission of a request does not itself cancel the order.

If the order has not been packed, handed to a courier, assigned a tracking number or otherwise entered fulfilment, we will normally cancel it and refund prepaid amounts. We may be unable to stop an order once fulfilment has begun.

After dispatch

An order cannot ordinarily be cancelled after dispatch. Do not refuse a correctly supplied parcel merely to create a cancellation. If a prepaid shipment is refused or cannot be delivered because of an incorrect address, customer unavailability or repeated failed delivery attempts, documented forward and return shipping charges may be deducted from the refund to the extent permitted by law and only where the failure was not caused by us or the courier.

If the order arrives damaged, wrong, defective, expired or tampered, use the Return and Refund Policy instead of refusing delivery, except where the parcel is visibly opened or severely damaged at the doorstep.

Address and order changes

Requests to change an address, phone number, product, quantity, shade or variant are treated as change requests, not guaranteed cancellations. We may require cancellation and a new order if the requested change cannot be made safely before fulfilment. Customers are responsible for reviewing order details before payment.

Cancellation by Venus Store

We may cancel all or part of an order before delivery for legitimate reasons, including:

• Product unavailability, failed quality check, recall, expiry concern or listing error.
• Incorrect price, tax, discount or product information caused by a genuine technical or human error.
• Payment failure, payment reversal, inability to verify payment, or suspected fraud or unauthorized use.
• Incomplete, invalid, undeliverable or unsupported delivery details.
• Legal, regulatory, safety, sanctions, courier-serviceability or force-majeure restrictions.
• Unreasonable quantity, suspected resale abuse, bot activity or breach of these Terms of Service.

If we cancel a prepaid order, we refund the amount received for the cancelled item or order. Cancellation does not entitle a customer to indirect, consequential or speculative losses, except where such limitation is prohibited by law.

Refund after cancellation

Approved cancellation refunds are initiated to the original payment method, generally within 5 to 7 business days. The payment provider or bank may take additional time to post the credit.

Duplicate orders and payment issues

Contact us promptly if a payment appears duplicated or an order was created more than once. We will verify payment records before cancelling or refunding. A bank debit without a confirmed order may be an authorization hold or failed-payment reversal and can require the payment provider or bank to resolve.

Business identity and contact

Venus Store is a retail brand operated under Viscart Digital Ventures, a proprietorship of Deepika Arora. Payments, invoices and business operations for Venus Store are conducted under Viscart Digital Ventures.

Changes to this policy

We may update this policy for future orders. The version displayed when an order is placed will normally govern that order, subject to applicable law.